1. Information We Collect

1.1 Personal Information

• Full Name
• CNIC Number
• Email Address
• Phone Number
• Property details (related to PHA housing projects)

1.2 Transactional Information

• Membership fee details, project installment payments, and maintenance bills
• Outstanding dues and payment challans

1.3 Usage and Technical Data

Includes log files, app activity, device type, and interaction details used to improve app performance and user experience.

2. How We Use Your Information

• To verify identity and provide access to PHA services
• To process payments and generate digital payment challans
• To notify you of dues, payments, or project-related updates
• To respond to support requests or inquiries
• To enhance the functionality, performance, and security of the app

3. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Authorized Third Parties: For processing payments or delivering services on our behalf
• Legal Authorities: When required to comply with legal obligations
• IT Service Providers: For cloud hosting, maintenance, or technical support

All third parties are bound by contractual obligations to ensure data privacy and protection.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data. Despite our efforts, no method of transmission or storage is 100% secure. We encourage users to keep their login credentials confidential.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time (this may affect your access to app services)
• Restrict or object to certain types of data processing

To exercise these rights, contact us at the information provided below.

6. Third-Party Services

The app may link to or integrate third-party payment gateways or service providers. However, under a signed agreement with the Pakistan Housing Authority Foundation (PHA-F), these third-party service providers are contractually obligated to comply with this privacy policy and adhere to all applicable data protection standards to ensure the security and confidentiality of user data.

7. Data Retention

We retain your data for as long as your account is active or as needed to fulfill our services and comply with legal obligations.

8. Children’s Privacy

This app is intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18 years of age.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted within the app and on our website. If the changes are material, we will notify you via email or in-app notifications.

10. Contact Us

If you have questions, concerns, or requests regarding your data, please contact:

Pakistan Housing Authority Foundation
Email: [email protected]
Phone: +92-51-9206036